FAQ

We want shopping with Westroume to feel simple and stress-free. Below you'll find answers to the questions we get asked the most. Can't find what you're looking for? Our support team is always just an email away.

Orders & Shipping

Do you ship internationally?

Right now, Westroume ships exclusively within the United States. We're focused on making sure our current customers get a great experience before expanding further.

How much does shipping cost?

We keep things straightforward with a flat shipping fee of $10 on every order, no matter how much you buy. This amount is calculated automatically at checkout, so there won't be any surprises at the last step.

How long will my order take to arrive?

Once your order is placed, it takes about 1 to 2 business days for our team to process and prepare it. After that, transit typically takes another 5 to 8 business days. All together, most customers see their order arrive within 6 to 10 business days.

Can I track my order?

Definitely. As soon as your jacket ships, we'll email you a tracking number so you can follow it every step of the way until it lands at your door.

Can I change or cancel my order after placing it?

If you need to make a change, reach out to us as soon as possible. We're able to update or cancel orders within a short window after checkout, but once an order has started processing, we may not be able to make changes. Contact us right away and we'll do our best to help.

Our Products

What products does Westroume offer?

We offer a curated collection of leather jackets designed for everyday style, built using genuine materials and made to last. Every jacket we carry is chosen for its quality, fit, and craftsmanship, not just how it looks in a photo.

How do I know what size to order?

Each product page includes a detailed size guide to help you find your best fit. If you're ever unsure between two sizes, feel free to email us your measurements and we'll help you decide before you order.

How should I take care of my leather jacket?

Leather is durable, but it lasts longest with a little care. We recommend keeping your jacket away from direct heat and prolonged sun exposure, storing it on a padded hanger, and using a leather-specific conditioner every few months to keep it soft and looking its best.

Do you offer discounts on bulk purchases? We do! If you're looking to place a larger order, just email us at contact@westroume.com and our team will walk you through bulk pricing options.

Returns & Support

What is your Return & Refund Policy?

Your satisfaction matters to us. If something isn't quite right, you can request a return within 30 days of receiving your order. Just reach out to contact@westroume.com and we'll guide you through the process.

What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment options available at checkout. Every transaction is processed through a secure, encrypted checkout system, so your information stays protected.

What if my order arrives damaged or incorrect?

We check every order carefully before it ships, but mistakes can still happen sometimes. If your item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with your order number and a few photos. We'll sort it out quickly and make it right.

Still Have Questions?

If you didn't find your answer above, don't worry, we're here to help. Whether you're deciding on a purchase or need support after your order has arrived, our team is ready to assist. We aim to reply quickly and make your experience with Westroume as easy and enjoyable as possible.

Email us: contact@westroume.com