Shipping policy

Shipping Policy

At Westroume, we want your shopping experience to be smooth, transparent, and reliable. This Shipping Policy explains how we process, package, and deliver your orders. Please take a moment to review the details below before placing your order.

Shipping Country

We currently ship exclusively within the United States.

Shipping Cost

A flat shipping rate of $10 applies to all orders, regardless of order size or weight. The exact shipping cost will always be shown clearly at checkout before you confirm your purchase.

Delivery Time

Total delivery time is made up of two stages:

Handling Time: 1 to 2 business days This is the time our team needs to verify, pack, and prepare your order for shipment after your payment is confirmed.

Transit Time: 5 to 8 business days This is the estimated time it takes for the carrier to move your package from our warehouse to your delivery address.

Estimated Total Delivery Time: 6 to 10 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays, high order volume, or other events beyond our control.

Order Cut-Off Time

Orders placed after 5:00 PM Eastern Standard Time (EST) will begin processing on the next business day.

Please double-check your order and shipping details before checkout, since this helps us get your package moving without unnecessary delays.

Shipping Carriers

We partner with established carriers including USPS, FedEx, and DHL to get your order to you safely.

The specific carrier assigned to your shipment depends on factors like your location, package weight, and delivery timeframe.

Shipping Confirmation & Order Tracking

As soon as your order ships, we'll send a confirmation email with your tracking number.

Tracking information can take up to 24 hours to become active after the confirmation email goes out. Once active, you can use the tracking link to follow your package from our facility to your door.

P.O. Boxes & Military (APO/FPO) Addresses

We're currently able to deliver to most residential and business addresses, including P.O. boxes and military APO/FPO addresses, through USPS. If a carrier is unable to deliver to your specified address, we will contact you to arrange an alternative shipping method or address.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at the email below. Include your order number and a photo of the item and packaging so we can review the issue quickly and arrange a replacement or refund where appropriate.

Lost Packages

If tracking shows your package as delivered but you're unable to find it, we recommend the following steps:

Verify your shipping address: Make sure the address entered at checkout was correct and complete.
Check nearby delivery spots: Look around your porch, front door, mailbox, garage, or other areas where a carrier might leave a package.
Ask around: Check with family members, roommates, neighbours, or your building's front desk or mailroom.
Reach out to the carrier: Contact the shipping carrier directly with your tracking number for more details.

If the carrier confirms the package is lost, please reach out to us with your order number, and we'll work with you on a resolution.

Address Changes

Need to update your shipping address? Contact us as soon as possible after placing your order.

Email us at: contact@westroume.com

Address change requests must be submitted within 24 hours of placing your order. Once an order has entered processing or has shipped, we may no longer be able to update the delivery address.

We recommend double checking your shipping information before completing checkout to avoid any delivery issues.