Privacy policy

Privacy Policy

At Westroume, we are committed to providing a secure, reliable, and enjoyable shopping experience. Our website is powered by Shopify, allowing us to offer high-quality products, secure payment processing, and efficient order management.

This Privacy Policy explains how we collect, use, store, and protect your personal information whenever you visit our website, create an account, place an order, or contact our support team. It also describes the choices and rights you have regarding your personal information.

Please take a few moments to read this Privacy Policy carefully before using our website or services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the way your information is collected and used as described below. If there is any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy will apply.

Personal Information We Collect or Process

Personal information refers to any information that can identify you directly or can reasonably be linked to you. It does not include anonymous information that cannot be connected to a specific individual.

Depending on how you interact with our website and services, we may collect the following types of personal information:

Contact Information

This may include your:

Full name
Billing address
Shipping address
Email address
Phone number

We use this information to process your orders, communicate with you, and provide customer support.

Payment Information

When you make a purchase, payment details are securely processed through trusted payment providers. Depending on your selected payment method, this may include:

Credit or debit card details
Payment confirmation
Transaction reference
Billing information

For your security, Westroume does not store complete payment card details on our servers.

Account Information

If you create an account, we may collect:

Username
Password
Account preferences
Saved settings

This information helps you manage your account and enjoy a faster shopping experience.

Order and Transaction Information

To fulfill your orders and improve our services, we may collect information such as:

Products viewed
Items added to your cart or wishlist
Purchase history
Returns and exchanges
Order cancellations

Customer Support Information

When you contact our support team, we may keep a record of the information you provide, including emails, messages, or other communications. This allows us to respond to your requests efficiently and improve our customer service.

Device Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Unique device identifiers

This information helps us maintain website security, improve performance, and troubleshoot technical issues.

Website Usage Information

We may also collect information about how you use our website, including:

Pages you visit
Products you view
Time spent on our website
Clicks and navigation activity
Shopping preferences

This helps us improve our website and provide a better shopping experience.

Personal Information Sources

We collect personal information from different sources depending on how you interact with our website.

Information You Provide Directly

You may provide personal information when you:

Create an account
Place an order
Subscribe to our emails
Contact customer support
Submit reviews or feedback
Communicate with us through our website

Information Collected Automatically

Some information is collected automatically when you visit our website through cookies and similar technologies. This may include your device information, browsing activity, and website usage to help improve functionality, security, and user experience.

Information from Service Providers

We work with trusted third-party service providers who help us operate our business, including payment processing, shipping, analytics, customer support, and website hosting. These providers may process certain personal information on our behalf only as necessary to provide their services.

Information from Partners or Third Parties

In some cases, we may receive limited information from trusted partners or third-party services when permitted by law or when you have given your consent.

How We Use Your Personal Information

Your personal information is used only for legitimate business purposes and to provide you with a safe, smooth, and personalized shopping experience.

Provide, Tailor, and Improve the Services

We use your information to:

Process and fulfill your orders
Confirm your purchases
Arrange shipping and delivery
Manage returns, refunds, and exchanges
Create and maintain your customer account
Save your preferences and shopping history
Recommend products that may interest you
Improve our website and customer experience

Marketing and Advertising

With your permission where required by law, we may use your information to:

Send promotional emails
Share special offers and discounts
Inform you about new arrivals and collections
Display relevant advertisements based on your browsing or shopping activity

You can unsubscribe from promotional communications at any time.

Security and Fraud Prevention

Protecting your information is one of our highest priorities.

We use your personal information to:

Verify customer accounts
Process secure payments
Detect fraudulent or suspicious activities
Prevent unauthorized access
Protect our website, customers, and business

You are also responsible for keeping your account login details private. We recommend never sharing your password with anyone.

Communicating with You

We may contact you regarding:

Order confirmations
Shipping updates
Customer support requests
Product inquiries
Service announcements
Important account notifications

These communications help us provide timely assistance and ensure a smooth shopping experience.

Legal Reasons

In certain situations, we may use or disclose your personal information to:

Comply with applicable laws and regulations
Respond to valid legal requests
Protect our legal rights
Prevent fraud or illegal activities
Enforce our website policies and terms of service
Resolve disputes when necessary

We only process personal information when there is a lawful reason to do so and always strive to protect your privacy throughout the process.

How We Disclose Personal Information

We value your privacy and only share your personal information when it is necessary to provide our services, process your orders, improve your shopping experience, or comply with legal obligations. We may share your information with Shopify, trusted service providers, payment processors, shipping partners, analytics providers, and customer support services that help us operate our business. If you choose to use third-party services, social media integrations, or request a service that requires sharing your information, we will do so only as needed. In certain situations, we may also disclose your information to comply with legal requirements, protect our business and customers, enforce our policies, or as part of a business transaction such as a merger or acquisition. We never sell your personal information, and any information shared is handled responsibly and only for legitimate business purposes.

Relationship with Shopify

Our store is built and hosted on Shopify, a trusted eCommerce platform that helps us securely manage our website, process orders, and provide a smooth shopping experience. When you use our website, some of your personal information may be processed by Shopify to support essential services such as payments, order management, website security, and performance improvements. In some cases, your information may be processed or stored in countries outside your own. Shopify handles this information in accordance with its own privacy practices and applicable data protection laws. For more information about how Shopify manages personal data, please refer to Shopify's Privacy Policy.

Third Party Websites and Links

Our website may contain links to third-party websites or services for your convenience. Once you leave our website, we are not responsible for the privacy practices, security, or content of those external websites. We recommend reviewing their privacy policies before providing any personal information, as each website may have different terms and data handling practices.

Children's Data

Our website and services are intended for individuals who are legally able to make purchases in their country or region. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information where required.

Security and Retention of Your Information

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, misuse, or disclosure. While we work hard to keep your information secure, no online system can guarantee complete security. We retain your personal information only for as long as it is necessary to provide our services, process your orders, meet legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to access, update, correct, delete, or request a copy of your personal information. In some regions, you may also have the right to object to or limit certain types of data processing, including personalized advertising.

If you no longer wish to receive promotional emails from us, you can unsubscribe at any time using the link included in our emails. Please note that even if you opt out of marketing communications, we may still send important service-related messages such as order confirmations, shipping updates, and account notifications.

To exercise any of your privacy rights, simply contact us using the contact information provided below. We may ask you to verify your identity before processing your request in order to protect your personal information and comply with applicable laws.

Complaints

If you have any questions, concerns, or complaints about how we collect or use your personal information, please contact us first. We value your privacy and will do our best to resolve your concerns as quickly and fairly as possible. If required by the laws in your country, you may also have the right to contact your local data protection authority.

International Transfers

As part of providing our services, your personal information may be processed or stored in countries other than the one in which you live. Whenever we transfer personal information internationally, we take appropriate measures to protect it and comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices. Any updates will be posted on this page along with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.