Refund policy

Return & Refund Policy

At Westroume, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

Return Window

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day window may not be accepted, except where a different return period is required by applicable law.

Return Eligible Conditions

To be eligible for a return, the item must be in new condition:

Unworn and unused.
Unwashed and free from signs of wear, stains, odors, or damage.
Have all original tags attached.
Returned in its original packaging.
Include your order confirmation, receipt, or other valid proof of purchase.

Items that do not meet these conditions may not be accepted.

How to Start a Return

To request a return, contact us at contact@westroume.com and provide:

Your order number.
The item you would like to return.
The reason for the return.

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping & Return Label

A prepaid return shipping label is included in your package at no cost to you for both defective/damaged/incorrect items and non-defective returns (such as a change of mind).

We recommend using the provided return label and following the enclosed instructions. Westroume is not responsible for items returned without following the provided instructions or for packages lost/damaged during return transit.

Restocking Fee

Westroume does not charge a restocking fee. Approved returns will not be charged any additional fee.

Exchanges

We accept exchanges for a different size, color, or style within the same 30-day window. Contact us at contact@westroume.com with your order number and the item you'd like instead once your original item is received and inspected, we will process the exchange directly, subject to availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or different from what you ordered, contact us at contact@westroume.com with your order number and clear photos with in 48 hours. We will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Refund Window

Once your return arrives at our facility, we will inspect it and process your refund to your original payment method within 10 days of delivery to our facility. You will receive an email confirmation once your refund has been issued.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received your refund within 10 days of your return being delivered to us, please first check with your bank/payment provider, then contact us at contact@westroume.com and we'll assist you.